Supportpreneur (“Supportpreneur,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our advertising, communicate with us through WhatsApp or email, book a discovery call, submit information to us, or use our services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Company or agency name
- Company website
- Job title or role
- Team size
- Information about your agency, operations, workflows, or business challenges
- Information submitted through forms or scheduling tools
- Messages sent through WhatsApp, email, or other communication channels
- Information you choose to provide during discovery calls or while working with us
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser and device type
- Operating system
- Referring source
- Pages viewed
- Website interactions
- Approximate location derived from technical information
This information may be collected through cookies, analytics technologies, pixels, server logs, and similar technologies.
2. Information From Meta Advertising
Supportpreneur may advertise through Meta, including Facebook and Instagram.
If you interact with one of our advertisements, Meta may provide us with information about that interaction. If you voluntarily submit information through a Meta form, advertisement, or related experience, we may receive the information you choose to provide.
Depending on the campaign, this may include:
- Name
- Email address
- Phone number
- Company information
- Answers to qualification questions
- Other information you voluntarily provide
We use this information to respond to your inquiry, communicate with you, determine whether our services may be suitable for your business, and schedule conversations where appropriate.
Meta processes information according to its own privacy practices.
3. WhatsApp Communications
Supportpreneur may use WhatsApp to communicate with prospective and existing clients.
If you choose to contact us or continue a conversation through WhatsApp, we may receive and process information such as your:
- Name
- Phone number
- Profile information made available through WhatsApp
- Messages
- Files or other information you choose to share
We use this information to respond to inquiries, answer questions, qualify potential clients, arrange discovery calls, and communicate regarding our services.
WhatsApp is operated by Meta and may process information according to its own privacy practices.
4. Discovery Calls and Scheduling
When you book a discovery call, we may collect information including:
- Your name
- Email address
- Agency website
- Team size
- Information about your current operational challenges
- Other information you voluntarily provide
Our scheduling provider may also process information necessary to arrange your appointment.
We use this information to prepare for the conversation, determine whether Supportpreneur’s services may be appropriate for your business, and communicate with you regarding the appointment.
5. How We Use Your Information
We may use personal information to:
- Respond to inquiries
- Communicate with prospective and existing clients
- Qualify prospective clients
- Schedule and manage discovery calls
- Determine whether our services are a suitable fit
- Provide and improve our services
- Prepare proposals or recommendations
- Manage client relationships
- Understand how visitors use our website
- Measure marketing and advertising performance
- Improve our website and marketing
- Maintain business records
- Prevent fraud, misuse, or security incidents
- Comply with applicable legal obligations
- Protect our legal rights and legitimate business interests
Where required by applicable law, we process personal information based on an appropriate legal basis, which may include consent, performance of a contract, steps taken at your request before entering into a contract, legitimate interests, or compliance with legal obligations.
6. Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, measure performance, and support marketing activities.
These technologies may collect information such as:
- Device type
- Browser
- IP address
- Pages visited
- Referring source
- Website interactions
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
You may also be able to manage or disable cookies through your browser settings.
7. Advertising Technologies
We may use Meta advertising tools, including technologies designed to help measure advertising performance and understand interactions with our marketing.
Depending on our website configuration, these technologies may use cookies, pixels, or similar methods.
Information collected through these technologies may also be processed by Meta according to its own privacy practices.
Where required by applicable law, we will provide appropriate choices regarding advertising cookies and tracking technologies.
8. How We Share Information
We do not sell personal information for monetary compensation.
We may share personal information with trusted service providers that help us operate Supportpreneur, including providers of:
- Website hosting
- Scheduling
- Business communications
- Analytics
- Advertising
- Automation
- Cloud storage
- Payment processing
- Customer relationship management
- Professional or administrative services
These providers may process information as necessary to provide services to us and are subject to their respective privacy and security obligations.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from authorities
- Protect our rights, property, or safety
- Investigate fraud or security concerns
- Enforce our agreements
- Facilitate a merger, acquisition, restructuring, or transfer of business assets
9. International Data Processing
Supportpreneur operates online and may work with clients, prospects, and service providers located in different countries.
As a result, personal information may be processed or stored outside the country where you live.
Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are used when personal information is transferred internationally.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information as necessary to:
- Respond to inquiries
- Provide services
- Maintain business and financial records
- Manage client relationships
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Retention periods may vary depending on the type of information and why it was collected.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission, electronic communication, or electronic storage can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of certain targeted advertising, sale, or sharing where applicable
- Lodge a complaint with an appropriate data protection authority
These rights vary by jurisdiction and may be subject to legal limitations or exceptions.
To make a privacy-related request, contact us using the information below.
We may need to verify your identity before completing certain requests.
13. California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Depending on whether those laws apply to Supportpreneur and the processing involved, these rights may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to opt out of certain uses or sharing of personal information.
Supportpreneur does not sell personal information for monetary compensation.
If our practices change in a way that requires additional disclosures or opt-out mechanisms under applicable California law, we will update this Privacy Policy and provide the required options.
14. European Economic Area and United Kingdom
If you are located in the European Economic Area or United Kingdom, applicable data protection laws may provide additional rights concerning your personal information.
Depending on the circumstances, our legal basis for processing may include:
- Your consent
- Taking steps at your request before entering into a contract
- Performing a contract with you
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
You may have rights to access, correct, erase, restrict, object to certain processing, withdraw consent, or request portability of your information, subject to applicable law.
15. Children’s Privacy
Supportpreneur provides business-to-business services and is not intended for children.
We do not knowingly collect personal information from children through our services.
If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.
16. Third-Party Services and Links
Our website and communications may contain links to or integrations with third-party services, such as Meta, WhatsApp, scheduling providers, payment processors, or other business tools.
Those third parties operate according to their own terms and privacy policies.
Supportpreneur is not responsible for the privacy or security practices of third-party services.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
Supportpreneur
Email: deebak@supportpreneur.com
Website: supportpreneur.com