Supportpreneur
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SERVICES

Start small. Fix what matters.Keep it running.

Three ways to work with us. You don’t need all three, and we’ll tell you which one fits on our call.

STEP 01 · DIAGNOSE

Agency Scan

Find out exactly where clients slip and where your time goes.

A focused diagnostic of your client journey, from signed contract to renewal. We find the points where good clients are most likely to slip, show you what each one costs, and tell you what to fix first.

Timeline 1 week Fixed fee $300 Remote, inside your tools
Book a call to start your Scan
LEAK REPORT ILLUSTRATIVE
1Access delays at onboarding
2Kickoff promises with no owner
3No update rhythm after month two

This is for you if

  • You’ve lost a client this year and still aren’t fully sure why
  • Onboarding takes longer than it should, and it looks different every time
  • You’re the one who notices when a client is unhappy
  • You know something’s off but not what to fix first

What you get

  • Client journey map. Every step from signed contract to renewal, with the weak points marked.
  • Leak report. Each point where clients are likely to slip, ranked by what it’s costing you.
  • Founder time check. Where your hours go each week, and which of them shouldn’t be yours.
  • Fix-first plan. Your top three fixes, in order, with what each one involves.
  • Walkthrough call. We take you through everything and answer your questions.

How it runs

  1. 01
    Kickoff

    A call to understand how clients move through your agency today.

  2. 02
    Look inside

    With your permission, read-only access to your project tool, CRM and a few client threads, plus short chats with one or two people who handle clients.

  3. 03
    Findings

    We map the journey, find the leaks and rank them.

  4. 04
    Walkthrough

    You get the report and a call to go through it together.

What we need from you

  • About 2 hours with you to walk us through how a client moves from start to finish
  • Read-only access to your tools
  • 30 minutes with one or two people on your team who handle clients

What happens after

The plan is yours, whether you work with us or not. If you want us to fix the top leak, move into Agency Unstuck within 14 days and your Scan fee is credited.

STEP 02 · FIX CORE OFFER

Agency Unstuck

Six weeks to build the fix for your biggest leak. Then two weeks of support while your team takes it over.

We take the one system that’s costing you the most and rebuild it inside the tools your team already uses. Then we hand it over so it runs without you watching it.

6-week build + 2-week support $2,500 One priority system
Talk about Unstuck
8-WEEK SPRINT ILLUSTRATIVE

This is for you if

  • You know where clients are slipping and want it fixed, not just written down
  • You’ve tried SOPs before and nobody followed them
  • You want something your team runs, not another hire

What you get

  • The rebuilt system, live in your tools
  • Clear owners and checkpoints for every step
  • Short guides your team will actually open
  • A team walkthrough at handoff
  • A before-and-after summary, so you can see what changed

Pick your focus

Each sprint fixes one of these.

01

Onboarding that starts fast

Signed contract to real work in days, not weeks. Expectations get set before signing and access gets collected before kickoff, so nothing waits on a chase.

Sales handoff Intake Kickoff Access checklist
02

Commitments that don’t slip

Every promise from the sales and kickoff calls is logged with an owner and a date. If it’s due, someone knows. If it’s late, someone gets flagged.

Promise log Owners Due dates Alerts
03

A client update rhythm

Clients hear from you before they have to ask, with simple, regular updates that show progress, even in months when results take time.

Update cadence Templates Check-ins Quarterly reviews
04

Early warning signals

Shorter replies, skipped calls, slow approvals. Your team spots a client cooling off and acts while there’s still time.

Client health Risk flags Save plans Weekly review
HOW IT RUNS

Six weeks to build it. Two weeks of support while your team takes it over.

  1. BUILD · 01

    Find it

    We look at how clients actually move through your agency, not how the SOP says they do. Together we agree on the one leak worth fixing first.

  2. BUILD · 02

    Redesign

    A simpler way for the work to flow, with clear owners and checkpoints your team can follow without thinking.

  3. BUILD · 03

    Build

    Built into the tools your team already uses. No new platform to learn.

  4. SUPPORT · WEEKS 7–8

    Hand off and support

    Your team runs it while we stay on hand for questions and adjustments. You get a one-page view of what changed and how to keep it running.

What we need from you

  • One point person on your team
  • Access to the tools the system runs in
  • A 30-minute check-in with you each week

What happens after

Your team owns it. If you want help keeping it tuned as you grow, that’s what Agency On Track is for.

STEP 03 · KEEP

Agency On Track

A monthly check that keeps clients and systems from drifting as you grow.

Systems drift. New hires, new services and new clients slowly bend them out of shape. On Track keeps an eye on them with you every month, so small problems get fixed before clients feel them.

Monthly $750/month Cancel anytime
Ask about On Track
CLIENT HEALTH · THIS MONTH ILLUSTRATIVE
AClient AON TRACK
BClient BON TRACK
CClient CCooling off · plan agreed
DClient DON TRACK

This is for you if

  • You’ve fixed your biggest leak and want it to stay fixed
  • You’re hiring, adding services or taking on more clients
  • You’d like a second set of eyes on client health every month

What you get, every month

  • Client health review. We go through every account with your team and flag anyone cooling off.
  • System tune-up. We adjust whatever has drifted as your team and services change.
  • New friction, fixed. Small problems get handled before they reach clients.
  • Monthly note. A one-page summary of what we saw, what changed and what’s next.

What it isn’t

Someone to run your team day to day, or a VA. It’s a focused monthly check on the systems that keep clients happy.

COMPARE

Compare the three.

Feature Agency Scan Agency Unstuck CORE Agency On Track
WHAT IT IS A diagnostic of your client journey A 6-week build, then 2 weeks of support Monthly ongoing support
TIMELINE 1 week 8 weeks (6 build + 2 support) Monthly, cancel anytime
PRICE $300, fixed $2,500 $750/month
WHAT YOU WALK AWAY WITH A ranked leak report and a fix-first plan One rebuilt system your team runs Monthly health reviews and tune-ups
BEST WHEN You’re not sure what to fix first You know what’s broken You want it to stay fixed

Move into Agency Unstuck within 14 days of your Scan and the Scan fee is credited.

QUESTIONS

Fair questions.

AGENCY SCAN

No. You get a full plan you can hand to your own team. If you’d rather fix things yourselves, it’s built for that.

Then you’ll know, and we’ll tell you plainly. That’s worth knowing too.

Only read-only access to your internal tools, and only with your permission. We don’t contact your clients.
AGENCY UNSTUCK

Not if the priority is already clear from our call. Week one covers the diagnosis for that one area.

One per sprint, on purpose. Fixing one thing properly beats half-fixing four. You can run another sprint after.

We build around live delivery and roll changes out in stages, so clients don’t feel the switch.

Your team owns it. If you want help keeping it tuned as you grow, that’s what Agency On Track is for. No pressure either way.
AGENCY ON TRACK

Usually, yes. On Track keeps a working system healthy. If you already have solid systems, we can talk about starting here.

Yes. On Track is month to month, so you can stop anytime.

Find out where clients are slipping before they do.

It’s a 30-minute call. We’ll look at how clients move through your agency and where you’re still the safety net. You’ll leave with at least one thing worth fixing, whether we work together or not.

Book your 30-minute call

No pitch deck. If we can’t help, we’ll say so.